svslot Privacy Policy

1. Introduction

svslot ("we," "us," "our") is committed to protecting the privacy and personal data of every player who uses our online casino and sports betting platform at svslot.app. This Privacy Policy sets out in clear, plain terms what personal information we collect from Filipino players and visitors, why we collect it, how we use and protect it, and the rights you have over your own data.

We operate under the PAGCOR regulatory framework for online gaming in the Philippines, which imposes specific obligations on us with respect to identity verification, record-keeping, and anti-money laundering controls. Some of the data processing described in this policy is therefore required by law and cannot be opted out of as a condition of using the svslot platform.

This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which are incorporated by reference. Together, these documents form the complete agreement governing your use of svslot.

This policy applies to all personal data collected through the svslot website, any mobile-optimised version of the site, customer support channels, and any other service operated under the svslot brand. It does not apply to third-party websites that may be linked from our platform.

2. Data Controller

2.1 For the purposes of applicable Philippine data protection law — including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations — svslot acts as the personal information controller in respect of the personal data of players and visitors collected through the svslot platform.

2.2 As personal information controller, svslot determines the purposes for which personal data is processed and the means by which that processing is carried out. We are responsible for ensuring that such processing complies with applicable data protection obligations.

2.3 All data protection queries, access requests, and formal complaints relating to this Privacy Policy should be directed to svslot's designated Data Protection Officer (DPO) via the contact details set out in Clause 16 of this policy.

3. Information We Collect

3.1 svslot collects personal data across several categories depending on your relationship with the platform and the services you use. The categories of personal data we may collect include:

3.1 Identity & Registration Data

• Full legal name (as it appears on your government-issued ID)
• Date of birth (to verify the 21+ age requirement under Philippine law)
• Nationality and country of residence
• Gender (where provided voluntarily)
• Username chosen at registration

3.2 Contact Data

• Email address
• Philippine mobile number
• Residential address (street, city, province, postal code)

3.3 Identity Verification (KYC) Data

• Copies of government-issued photo identification — Philippine passport, SSS card, UMID, PhilSys National ID, driver's licence, PRC ID, voter's ID, or similar
• Proof of address documentation — utility bills, bank statements, or barangay certifications issued within the last three months
• Proof of payment method ownership — e.g., GCash account screenshots, BPI or BDO bank statements
• Source-of-funds documentation where required by PAGCOR regulations or our internal compliance policies

3.4 Financial & Transaction Data

• Deposit and withdrawal history, amounts, and timestamps
• Payment method details — GCash account number, PayMaya account, BPI / BDO / Metrobank account details (we do not store full card numbers)
• Account balance information and transaction records
• Bonus and promotion redemption records

3.5 Gaming & Behavioural Data

• Game history — titles played, wager amounts, win/loss records, session duration
• Sports betting market selections, stake amounts, and settlement records
• Bingo participation records
• Responsible Gaming tool usage — deposit limits set, cooling-off periods activated, self-exclusion status

3.6 Technical & Device Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser information
• Session login and logout timestamps
• Cookies and similar tracking technologies (see Clause 8)
• Referral source and navigation path data

3.7 Communications Data

• Records of live chat, email, and support ticket conversations with our customer support team
• Records of any complaints or disputes submitted
• Marketing preferences and communication opt-in / opt-out records

4. How We Collect Your Data

4.1 Directly from you. The majority of personal data we hold is provided directly by you — through the registration form, during KYC document submission, when you make a deposit or withdrawal request, when you contact our support team, or when you interact with promotional offers.

4.2 Automatically through your use of the platform. We collect technical and behavioural data automatically when you visit svslot.app, including through cookies, web beacons, server logs, and similar tracking technologies. This data is collected whether or not you are logged in to an account.

4.3 From third-party sources. We may receive information about you from third-party identity verification providers engaged to assist with KYC compliance, from payment processors who facilitate your deposits and withdrawals, and from fraud detection and anti-money laundering screening services. We may also receive data from PAGCOR or other regulatory authorities in the context of our compliance obligations.

5. How We Use Your Data

5.1 svslot uses the personal data we collect for the following purposes:

• Account creation and management: To register your account, maintain your profile, authenticate your identity at login, and manage your account settings and preferences across all svslot services.
• KYC and regulatory compliance: To verify your identity, confirm your age (21+ requirement), and satisfy the Know Your Customer obligations imposed by PAGCOR and by applicable anti-money laundering legislation in the Philippines.
• Transaction processing: To process your deposits via GCash, PayMaya, BPI, BDO, and Metrobank; to execute withdrawal requests to your verified payment method; and to maintain accurate financial records for audit and compliance purposes.
• Game delivery and platform operation: To deliver JILI slots, live dealer games, bingo, sports betting, and all other svslot products; to record game outcomes; and to resolve any disputes about game results or account activity.
• Fraud prevention and security: To detect, investigate, and prevent fraud, money laundering, multiple account creation, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible Gaming: To monitor gaming behaviour for signs of problem gambling, to honour Responsible Gaming tool settings (deposit limits, cooling-off, self-exclusion), and to support players who request assistance via our Responsible Gaming programme.
• Customer support: To respond to your queries, resolve complaints, and provide effective support through our 24/7 live chat and email channels.
• Platform improvement: To analyse aggregated usage data, identify technical issues, test new features, and continuously improve the svslot player experience.
• Marketing communications: To send you promotional offers, bonus notifications, and news about new svslot games and features — but only where you have given your consent to receive such communications. You may withdraw this consent at any time.
• Legal and regulatory obligations: To comply with PAGCOR requirements, respond to court orders and law enforcement requests, and fulfil any other legal obligations applicable to a licensed online gaming operator in the Philippines.

6. Legal Basis for Processing

6.1 Under the Data Privacy Act of 2012 (RA 10173), svslot relies on the following legal bases for processing your personal data:

• Contractual necessity: Processing required to fulfil the Terms & Conditions agreement between you and svslot — including account management, transaction processing, game delivery, and KYC verification.
• Legal obligation: Processing required to comply with PAGCOR regulations, the Anti-Money Laundering Act (AMLA), and other applicable Philippine laws — including identity verification, transaction record-keeping, and regulatory reporting.
• Legitimate interests: Processing necessary for svslot's legitimate business interests — including fraud prevention, platform security, abuse detection, and service improvement — where those interests are not overridden by your data protection rights.
• Consent: Processing for purposes that are not strictly necessary for the contract or required by law — primarily marketing communications and non-essential cookies — where you have provided your express consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7. Sharing Your Personal Data

7.1 svslot does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the circumstances described below:

• Service providers and processors: We engage trusted third-party companies to provide services on our behalf — including identity verification providers, payment processing partners (GCash, PayMaya, BPI, BDO, Metrobank), fraud detection services, cloud hosting providers, and customer support platform operators. These parties process your data only on our documented instructions and are contractually bound to maintain appropriate security measures.
• PAGCOR and regulatory authorities: As a platform operating under the PAGCOR regulatory framework, svslot is required to share player data with PAGCOR and other government agencies — including the Anti-Money Laundering Council (AMLC) — where required by applicable Philippine law or regulatory direction.
• Law enforcement: We may disclose personal data to law enforcement agencies, courts, or other public authorities where required to do so by a lawful order, warrant, or applicable legal obligation.
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of svslot's assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.
• With your consent: We may share your personal data for any other purpose with your explicit prior consent.

8. Cookies & Tracking Technologies

8.1 svslot uses cookies — small text files stored on your device — and similar tracking technologies (web beacons, pixel tags, local storage) to operate and improve the platform. Cookies help us keep you logged in, remember your preferences, and understand how players use our site so we can make it better.

8.2 The types of cookies we use include:

• Strictly necessary cookies: Essential for the operation of the platform — including session authentication, security functions, and load balancing. These cannot be disabled without breaking core platform functionality.
• Performance and analytics cookies: Collect anonymised information about how players navigate the platform — pages visited, time spent, errors encountered. This data helps us identify technical issues and improve user experience.
• Functional cookies: Remember your preferences such as language settings, display options, and previously viewed game categories to personalise your experience.
• Marketing and targeting cookies: Used — with your consent — to deliver relevant promotional content and to measure the effectiveness of our marketing campaigns. These cookies may track your activity across sessions.

8.3 You can manage or disable non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies via their privacy or security settings. Note that disabling certain cookies may affect the functionality of the svslot platform, including your ability to stay logged in.

9. Data Retention

9.1 svslot retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, subject to the following minimum retention periods required by applicable Philippine law and PAGCOR regulations:

• Account and KYC data: Retained for a minimum of five (5) years from the date of account closure, in accordance with PAGCOR record-keeping requirements and the Anti-Money Laundering Act.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction, for audit and regulatory compliance purposes.
• Game history and betting records: Retained for a minimum of three (3) years from the date of each game session or bet, for dispute resolution and regulatory reporting purposes.
• Customer support communications: Retained for a minimum of two (2) years from the date of the last interaction, to support the resolution of any subsequent disputes or complaints.
• Marketing consent records: Retained for as long as we process your data for marketing purposes, plus one (1) year following withdrawal of consent, to demonstrate compliance.

9.2 Where svslot retains data beyond the minimum periods above — for example, in connection with an ongoing regulatory investigation, a pending legal claim, or an unresolved dispute — we will retain the relevant data until the matter is fully concluded.

9.3 Once the applicable retention period has expired and no other lawful basis exists for retention, svslot will securely delete or anonymise your personal data in a manner that prevents reconstruction or re-identification.

10. Data Security

10.1 svslot implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and svslot servers
• Encryption of sensitive data at rest, including KYC documents and financial records
• Role-based access controls limiting employee access to personal data to those with a legitimate need
• Multi-factor authentication for all internal systems that process player data
• Regular security assessments and vulnerability testing
• Incident response procedures to detect, contain, and notify affected parties of any data breach

10.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, svslot will notify the National Privacy Commission (NPC) and, where required, affected players in accordance with the notification requirements under RA 10173 and NPC Circular 16-03.

10.3 While svslot takes all reasonable steps to protect your personal data, no internet transmission or electronic storage system is completely secure. You are responsible for maintaining the confidentiality of your svslot login credentials and for notifying us promptly of any suspected unauthorised access to your account.

11. Your Data Protection Rights

11.1 Under the Data Privacy Act of 2012 (RA 10173), you have the following rights in relation to your personal data held by svslot:

• Right to be informed: The right to be told what personal data svslot collects, why we collect it, and how it is used — as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data svslot holds about you and to receive information about how it is being processed.
• Right to rectification: The right to have inaccurate or incomplete personal data corrected. You may update certain account details directly through your svslot account settings; for changes to KYC-verified data (such as your name or date of birth), please contact our support team.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal and regulatory retention obligations described in Clause 9.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes. You may exercise this right at any time through your account settings or by contacting our support team.
• Right to data portability: The right to receive a copy of personal data you have provided to svslot in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe that svslot has processed your personal data in violation of RA 10173.

11.2 To exercise any of the rights above, please contact our Data Protection Officer using the details in Clause 16. We will respond to all verified requests within thirty (30) days, or notify you if a longer period is required. We may need to verify your identity before processing your request.

12. Children & Minors

12.1 The svslot platform is strictly for individuals aged 21 years and above, in accordance with Philippine law governing casino-style online gambling. svslot does not knowingly collect or process personal data of persons under the age of 21.

12.2 If svslot discovers — through KYC verification or otherwise — that an account has been registered by a person under the age of 21, we will immediately suspend that account, delete the associated personal data (except where retention is required for legal compliance purposes), and return any deposited funds to the originating payment method subject to verification.

12.3 If you are a parent or guardian and believe that a minor has registered an account on svslot without your knowledge, please contact our support team immediately at the details provided in Clause 16.

13. Cross-Border Data Transfers

13.1 As an online gaming platform, svslot may engage service providers — including cloud hosting, identity verification, and fraud prevention services — whose servers or processing infrastructure are located outside the Philippines. Where your personal data is transferred to a country outside the Philippines, svslot will ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that required under RA 10173.

13.2 Appropriate safeguards for cross-border transfers may include contractual data processing agreements incorporating the standard clauses approved by the National Privacy Commission, or transfers to jurisdictions that have been assessed as providing an adequate level of data protection.

13.3 By using the svslot platform, you acknowledge that your personal data may be processed in countries outside the Philippines as described in this clause, subject always to the protections described herein.

14. Third-Party Links

14.1 The svslot platform may contain references or contextual mentions of third-party services — such as GCash, PayMaya, BPI, BDO, and Metrobank — in connection with our payment methods. This Privacy Policy applies only to the svslot platform and does not govern the privacy practices of any third-party services or websites.

14.2 svslot has no control over and accepts no responsibility for the privacy practices or content of any third-party services. We encourage you to review the privacy policies of any third-party services you use in connection with your svslot account.

15. Updates to This Privacy Policy

15.1 svslot may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable Philippine law, PAGCOR regulatory requirements, or operational changes to the platform. The effective date at the top of this policy will be updated whenever a substantive change is made.

15.2 Where changes are material — for example, changes to the categories of data we collect, the purposes for which we use it, or your rights — svslot will provide advance notice by email to your registered address or via a prominent notice on the platform, giving you reasonable time to review the changes before they take effect.

15.3 Your continued use of the svslot platform following the effective date of any updated Privacy Policy constitutes your acknowledgment of the changes. If you do not accept the updated policy, you must cease using the platform and may request account closure in accordance with our Terms & Conditions.

16. Contact & Complaints

16.1 If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have a concern about how svslot has handled your personal data, please contact our Data Protection Officer:

16.2 We will acknowledge all data protection enquiries within one (1) business day and aim to provide a substantive response within thirty (30) days of receiving your request, in accordance with our obligations under RA 10173.

16.3 If you are not satisfied with our response, or if you believe that svslot has processed your personal data in violation of the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the competent supervisory authority for data protection matters in the Philippines.